Ken Cranes, Thank You & Customer Satisfaction Mailing

City and State: 
Locations throughout Greater LA
Product: 
Home Entertainment
Target Market: 
Past Customers
Media: 
Direct Mail

Ken Cranes Home Entertainment hired us to determine what their customers thought of their business and to track over a number of years how that improved. We went a step further: we designed a Thank You Card with a questionnaire that also provided customers a $20 coupon towards their next purchase. This resulted in showing perception about their service and their products to management and the sales team alike. In addition, the resulting sales with the $20 coupon helped fund the research over time. A Win-Win for Ken Crane’s.

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23670 Hawthorne Blvd., Suite 205
Torrance, California 90505
Tel: (310) 791-6300 · Fax: (310) 791-6301

Serving the Greater Los Angeles area and the South Bay, including Carson, Gardena, Redondo Beach, Manhattan Beach, Hermosa Beach, Palos Verdes Peninsula, Rolling Hills Estates, El Segundo, Westchester, Inglewood, Compton, Long Beach, Lakewood, Bellflower, Culver City, Marina del Rey, Venice, Santa Monica, and surrounding areas.


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